Potential Problem – Missing Apartment Number

We have received one report of a taxpayer who got a letter from the Massachusetts Department of Revenue (DOR) asking for additional information for the Circuit Breaker credit. The taxpayer noted that her apartment number was missing from the DOR correspondence — yet it was confirmed to be there in her basic information and on the printed Massachusetts return. The DOR representative told her that the apartment number was not transmitted to them from TaxSlayer as part of the return.

If a taxpayer contacts you for help responding to the letters they receive or for help tracking down missing refunds – be on the lookout for missing apartment numbers. We have only heard of this one instance and it has already been reported to TaxSlayer. If you see another, please report it to TaxSlayer and upchannel the information through your local/district coordinator.

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