We’ve received some questions about training and the workbooks over the past week; this post attempts to answer some of those questions.

Practice Lab

All training and certification test returns must be done on the IRS’s Link & Learn Practice Lab. Never do any practice returns on the production site. The link for Practice Lab is and the opening screen should look like the following.  The password is the same as it was last year; contact your district/local coordinator or instructor if you don’t remember it.

Once you’ve accessed the site, enter your unique username and password.

If you’ve forgotten your username, click on “Forgot Username,” enter your email address, and Practice Lab will email you the username associated with that email address (check you spam folder if you can’t find it). Remember that you cannot change the username associated with your email address.

If you’ve forgotten your password, click “Forgot Password.”  You will have to answer the secret question that was created when your account was set up.  If your district set up the account for you, contact your district or local coordinator for the correct answer to the secret question.

Training Workbook

Each district is responsible for training its new and returning volunteers. Starting this season, we have created a state-wide Training Workbook with Consolidated Workbook Answer Key (TSO 2016) that each district can, but is not required to, use. Currently, the workbook is available online only; districts may print some or all of the workbook to use during training. We will evaluate the utility of the workbook at the end of the season to determine what changes need to be made and if it was useful enough to print hardcopies for next season’s training.

NTTC Workbook

The NTTC Workbook is an optional workbook developed by the National Tax Training Committee. Its practice returns are federal only — which is why we developed the Massachusetts Adaptations. The Workbook is available online at OSHC. Your district or  local coordinator can also order printed copies through the portal. Contact your district/local coordinator or instructor to see if they use the NTTC workbook as part of training and if he/she ordered them. The federal answer key is available only through your district management. The answer keys for the Massachusetts Adaptations – done in TSO 2016 – can be found here: Massachusetts Adaptations Answer Key using TSO 2016 (Core) and Massachusetts Adaptations Answer Key using TSO 2016 (Comprehensive).

If you have any specific questions about training schedules, locations, or content – it is best to start with your district/local coordinators – they will know what’s planned for you.

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